CUSTOMER SERVICE

Return Policy

Emergency Survival Kit Returns

Customer satisfaction is our number #1 priority, and we stand by the quality and craftsmanship of all the items in our Survival Systems. If you have any inquiries, please don’t hesitate to give us a call and we can help you solve any discrepancies.

You may return or exchange your entire Survival System within 100 days of receipt. (Although we doubt you would want to because they’re freaking awesome!).

You are responsible for the shipping costs to return kits to our Austin, TX warehouse.

All returned Survival Systems will be reviewed to ensure all the items are present and in original condition.

Once your claim has been reviewed and approved by our fulfillment dept., then a refund or credit will be issued.

Items sent back that do not follow our return guidelines will not be processed and no credit will be issued.

Please email customerservice@readytogosurvival.com to receive an RMA # and further instruction.

Restock Fees

We don’t have any. If your order arrives and it is not right, we will fix it. Awesome right?

All Other Returns

May be returned in new and unused condition for a full refund within 100 days of receipt.

*May be returned in new and unused condition for a full refund within 100 days of receipt.